Baoding Tongze Electric Technology Co. Ltd. understands that every minute of production is vital for the profitability of your company. Running an efficient operation gives your business the edge that it needs in such a competitive environment. We deliver first class Service support for Tongze Heating & Welding equipment and comprehensive Training for your staff at a level that you require.
24 hr Telephone Support
Due to the design of Tongze Heating and Welding equipment, the majority of customer concerns can be solved quickly and efficiently over the telephone or via email. This ensures your equipment is up and running as quick as possible and without the need of an engineer site visit.
Outside of normal office hours Tongze Heating & Welding offer a 24 hour a day hotline where customers can talk directly to The general manager 365 days a year.
In the event where closer assistance is needed, plans will be made for an experienced Customer Service Engineer to travel to site at the soonest availability.
Emergency Breakdown Service
Onsite service support will arrive quickly with highly trained, qualified and experienced engineers to quickly attend to any breakdown scenario. As a global company we are also able to offer our customers access to our global network of The agent who can assist with the provision of all equipment servicing needs in addition to providing spare parts in a timely manner. Supporting our infield Customer Service Engineers is a network of global technical support and a wealth of industry knowledge.
Customer Service Engineers are fully qualified to comply with applicable standards and are Certificated for work activities as required.
Preventative Maintenance
In order to get the most out of your investment, it is vital that all components of your equipment are routinely inspected by one of our highly skilled and knowledgeable Customer Service Engineers. As we have many years experience of the equipment we manufacture we can best support you with a regular maintenance inspection tailored to your company and equipment availability.
We conduct a thorough equipment health check down to individual components level, monitoring current performance data and make recommendations for any parts that may need replacing and advising you on modifications that could be made to further increase performance and equipment up time.
Application of preventive maintenance has proved itself of benefit to identify possible problems before they become actual problems. Saving you both time and money in the long run!
Bespoke Training
Tongze Heating & Welding offer bespoke training packages tailored to the level you and your staff require. This can be delivered on site on your production equipment or at our Manufacturing Facility in the CHINA. Here we organise the required hands on training on the relevant equipment without any impact on your business. This invaluable service is supported by in-house qualified training engineers and give your staff the required amount of practical access and practice.
Benefits of calling Tongze Heating & Welding
- 24/7 year round service and technical support hot-line .
- In-depth knowledge of equipment and processes.
- Highly qualified team of Certified Customer Support Engineers experienced in working in the most demanding of conditions Provide repair and preventative maintenance
- Global network of resources throughout the global Tongze Group
- On-site service calls including field surveys and reporting.
If questions arise, whether technical or operational, our customer support is available 24/7 to make certain you have the support you need in any situation. When an issue arises we encourage you to reach out to our service team immediately .